How to request technical support

Submit a help desk ticket

1. Double click the Kaseya icon , on a PC, located on the Task Bar at the bottom right of your computer screen (click on up arrow for hidden icons).
2. If a Live Connect Message appears, click "Snooze > Never"
3. Click "Ticketing", in the left side navigation, half way down.
4. Enter the following information:
   1. Summary = A brief description of the request
   2. Submitter Information = Your info, you should only have to fill this out once
   3. Category = Select the most relevant category
   4. Project = N/A
   5. Enter new note = The details of your request
   6. Click "Browse..." if you would like to include a file
5. Click "Submit" when done

Notes:

• Ignore the "Unable to Live Connect" message if it appears.