How to recover previous versions of server files
Mac:
Unfortunately, there is no way at this time to restore files from a Mac.
- Please submit a helpdesk ticket immediately.
- Include the server share name (ex: department$) and all of the file/folder names that are missing.
Windows - Option 1:
Recovering a single file to a previous version.
- Select the file that you would like to recover.
- Right click the file.
- Left click "Properties".
- Go to the "Previous Versions" tab.
- Here you can select the version you would like and view it or save it to a different location.
- We are going to select the "restore" option.
- Click "Yes" on the previous versions message box.
- You should recieve a message that states "The file has been successfully restored to the previous version.
- Click Ok.
- Click Ok on the properties window.
- Done. Just open the file and make sure that it worked.
- Please note that this can also be done with entire folders.
Windows - Option 2:
Recovering missing files from a previous version.
- Select the folder where the file(s) should be located.
- Right click the folder.
- Left click "Properties".
- Go to the "Previous Versions" tab.
- Select the time that you would like to recover (this is usually the most recent time).
- If the file is missing, close the window and repeat this step with the next time.
- A new explorer window will appear.
- Click the "Open" button.
- Select the file(s) or folder(s) that you are missing.
- Go to "Edit >> Copy" in the menu bar.
- Go to the original explorer window (where you right clicked in step 2).
- Open (double click) the folder that is missing the file(s) or folder(s)
- Go to "Edit >> Paste" in the menu bar.
- The file(s) or folder(s) should have appeared.
- Open the file(s) to make sure that it worked.
- Close the previous version folder.
- Done.
Windows - Option 3:
Submit a helpdesk ticket.
- If you are having problems with this, then please submit a helpdesk ticket immediately.
- Include the server share name (ex: department$) and all of the file/folder names that are missing.