IT Support for Dean's Office Personnel

Submit helpdesk ticket - To request support

The links below are provided for you if you want to try to help yourself, but we are glad to help!

General Information

• Dean's Office Faculty and Staff Getting Started Guide
• Using the university VPN (Virtual Private Network) - A VPN is required when you are not at Virginia Tech and need to connect to the file server (departmental and personal shares), or download software from http://network.software.vt.edu. It is also helpful when using library resources and is often needed to connect to the Exchange server when using Outlook.
• Using the University IM Server
• Connect to VT-Wireless network
• Join iOS to VT-Wireless
• COE Dean's Office Backup Information

Email Related Information

Connecting to Exchange (mail and calendaring)

When connecting to Exchange from outside Virginia Tech (and not using Weboutlook) you may need a VPN connection first. This depends on your Internet Service Provider's policies. The VPN does not secure your connection: it only provides an on campus ip address which is necessary to connect to some services.

• Outlook 2010
• Mac Outlook 2011
• Weboutlook - Works best using Internet Explorer

Connecting mobile devices to Exchange

You may request help to configure your phone from the IT team only if your phone is purchased and provided by Virginia Tech.

• Windows Mobile Devices
• Apple iPhone and iPad
• Android Devices

Miscellaneous Email Help Articles

• Email archiving (Windows only) - We recommend archiving all email over three years old. State regulations require that three years worth of Sent mail be saved if it pertains to university business. Finance employees should save five years of sent mail.
• Share your calendar using Outlook 2007/2010
• Send "On behalf of"
• How to delete cached autofilled email addresses
• How to recover a permanently deleted email

Fileserver/Shares Related Information

• How to access network shares
• Server file recovery
• Intradevelopment links